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12 Pin

Chassis with 12 locking points.

2D bar code

Two-dimensional bar code based on a flat set of rows of encrypted data in the form of bars and spaces, normally in a rectangular or square pattern.

2 Theory Factor

Hygiene factor and Motivation factor

2-way pallets

allow entry by a forklift from the front or back of the pallet

360-Degree Feedback

is an Appraisal technique in which an image of an employee is produced from multiple angles, leading to a circular (hence: 360°) picture of the employee

3-C model

Customer, Corporate & Competitor

3D bar code

Three-dimensional bar code based on a physically embossed or stamped set of encrypted data interpreted by variations in height rather than contrast between spaces and bars (as used in 2D bar codes). Often used in environments where labels can not be easily attached to items.


A ‘3PL’ or third-party logistics provider; a supplier of outsourced logistics services that primarily uses its own assets and resources.

40/30/30 rule

A rule that specifies the sources of quality problems as due to 40% from product design, 30% from manufacturing and 30% from vendors.

4 factor of brand value

Differentiation, relevance, esteem, knowledge

4 Strategic Types

Defender, Prospector, Analyser and Reactor


A ‘4PL’ or fourth-party logistics provider; a supplier of outsourced supply chain coordination and management services that generally does not own or operate the underlying logistical assets and resources.


Product, Price, Place, Promotions

4-way pallets

have the stringers notched (or use a blocking system instead of stringers) so a forklift can also enter the pallet from either side.

5 C’s of marketing strategy

Customer needs, Company skills, Competition, Collaborators and Context

5 Whys

This method, which involves five iterations of question-asking, is used to determine the root cause of a defect or problem; five iterations are usually sufficient.

5’P model

Purpose, Principles, Processes, People and Performance


Workplace organization systems; stands for separating, sorting, setting in order (or cleaning), standardizing, and sustaining.

6 Leadership style

Visionary Leadership, Coaching Style, Affiliative Leadership, Demorcratic Leadership, Pacesetting Leadership, Commanding Leadership


People, Process, Physical evidence, Product, Price, Place, Promotions

8D Problem Solving. Process

Applications for Major non-conformances, customer complaints, reoccurring issues, team approach needed. D1. Establish the team. D2. Describe the Problem/ D3. Implement and verify interim containment actions. D4. Identify and verify root causes. D5. Choose and verify corrective actions. D6. Implement and validate Permanent Correct Actions. D7. Prevent recurrence. D8. Congratulate the team.

80/20 rule

The Pareto Principle (80/20 rule) states that for many phenomena 80% of consequences stern from 20% of the causes. Applications include: 20% of any advertising campaign produces 80% of the response. 20% of the employees perform 80% of the work. 20% of the clients are responsible for 80% of all revenues / profits.

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Supply Chain Management Society
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